Premier United Kingdom Hot Tub and Exercise Pool Resource Centre

Spasearch Audited Customer Satisfaction Program
In each issue of our magazine, Spasearch recognises a select number of hot tub manufacturers that consistently provide a superior buying experience for new hot tub owners. Purchasing a hot tub or exercise pool from a Spasearch-endorsed company means the homeowner has selected one of the most reputable businesses in the United Kingdom based on audited customer satisfaction results. 

Fair, Accurate & Independent Results
To maintain complete impartiality, our publisher, editors and writers do not invest or maintain any personal financial stake in any firm whose product or service is reviewed in Spasearch. Instead, Spasearch employs a third party accounting firm to audit customer satisfaction surveys submitted by homeowners who purchase and install hot tubs  in the United Kingdom.  

Spasearch offers two endorsement levels in 2008:  
We recognise these highly professional businesses with our 2008 Spasearch Certified™  and 2008 Spasearch Approved™ insignias and offer editorial recognition in our publication, website and monthly e-newsletters. A complete summary of our qualification criteria is provided below.

2008 SPASEARCH UK APPROVED
REQUIREMENTS

Registered Business
Manufacturer or distributor must be registered to conduct business in the United Kingdom.

Industry Affiliation
Manufacturer or distributor must be a current member of the British and Irish Hot Tub Association (BISHTA) or the Association of Pool and Spa Professionals (APSP).

Extended Warranty
Manufacturer or distributor must offer a minimum warranty on all new hot tubs sold in the UK as follows: 1) seven years on hot tub shell, 2) five years on hot tub surface, 3) two years on pumps, heaters, electronics and related components.

CE Certified
All hot tubs sold by manufacturer or distributor in the UK must be CE compliant. The CE mark is the official marking required by the European community for all electric and electronic equipment.

Continuing Education
Manufacturer or distributor must offer regularly scheduled continuing classroom education for UK dealers related to sales, service and support. Course curriculum must exceed eight hours of training during a 12-month period.

Customer Support
Manufacturer or distributor must offer a minimum of six hours of live telephone support per day for homeowner sales, support and service enquiries.

Local Retail Outlets:
Manufacturer or distributor must have at least five permanent retail locations within the UK where consumers can inspect hot tubs prior to purchase. Each store must 1) have exterior permanent signage and normal business hours posted on entry door, 2) offer a wet test facility with at least one fully operational hot tub and 3) display a minimum of four of the manufacturer’s hot tubs in store.

Customer Satisfaction Survey
Manufacturer or distributor must conduct at least one customer satisfaction survey per year to evaluate homeowner satisfaction of their hot tub purchase and/or local dealer buying experience. Requirement is waived if manufacturer or distributor participates in the Spasearch Certified™ programme.